Terms of Use Agreement
In these terms and conditions, you are dealing with the company Kate London, trading as Time 2 Thrive Pty Ltd. From now on You will be referred to as “Client” and Kate London will be referred to as “Time 2 Thrive Pty Ltd”.
Please read the terms of use carefully before using this website and Services of Time 2 Thrive Pty Ltd. By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website and Services.
While the Company uses reasonable efforts to include accurate and up-to-date information in the Site, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Site.
When you register with the Company and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.
CONFIDENTIALITY
The term “Confidential Information” shall mean information which is not generally known to the public relating to the Client’s business or personal affairs.
Company agrees not to disclose, reveal or make use of any Confidential Information of Client, during discussion with Client, the coaching session with Company, or otherwise, without the written consent of Client.
Company shall keep the Confidential Information of the Client in strictest confidence and shall use its best efforts to safeguard the Client’s Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft.
YOUR CONTENT
We may provide the opportunity for you to provide content or materials (“Your Content”) by means of the Services, including by commenting on blog posts, by communicating with us directly, including your active video involvement through Zoom or other video-based webinar platforms for which you may be visible throughout the course session, or through other forums. You grant to us and our affiliates a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, assignable, transferrable, right and license to reproduce, display, perform, transmit, modify, publish, create derivative works from and otherwise use Your Content in any formats or media (including recording of the above noted video-based course sessions) now known or hereafter devised, in connection with our provision or promotion of information products or services.
We do not record Q&A calls and ask that you do the same. We do however record training and workshops with Kate or guest speakers. You further acknowledge and agree that by enrolling in and taking any course(s), that you turn your video camera off on recorded calls, and don’t disclose your name on the zoom app when asked to talk on recorded trainings. You can follow the instructions to change your name here. Your Voice may be recorded in trainings and subsequently displayed within our video library, which is accessible by all Time 2 Thrive members.
The Company shall use commercially reasonable efforts to restrict unauthorized access to our data and files. However, no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify, or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.
NO SUBSTITUTE FOR MEDICAL TREATMENT
Client agrees to be mindful of his/her own health and well-being during the provision of any services and to seek appropriate medical treatment (including, but not limited to, psychotherapy) if needed.
Company does not provide and does not hold itself out as providing, medical, therapy, or psychotherapy services.
You assume all responsibility and risk for your use of the services. There is no guarantee that you will achieve any particular results using the techniques and ideas provided in connection with the services.
All information provided in connection with the services is intended for educational purposes only and is not specific advice tailored for an individual. None of the information provided in connection with the services shall be construed to constitute medical, psychological, financial or accounting, legal or other professional advice. We urge you to consult with an appropriately licenced professional if you seek any such advice. If you or someone you love is experiencing dangerous or suicidal thoughts, reach out to your local medical authority or local support hotline.
Company is not responsible for any decisions made by Client as a result of the coaching and any consequences thereof.
PRODUCT AND SERVICES
By clicking “I Agree,” emailing your statement of agreement, entering your credit card information in the purchase of services, or by signing this agreement on this page or reverse, or otherwise enrolling, electronically, verbally, or otherwise, you (“Client”) agree to be provided with services by Time 2 Thrive Pty Ltd on behalf of any and all employees or contractors (“Company”), and you are entering into a legally binding agreement with the Company, subject to the following terms and conditions:
SERVICES
Upon execution of this Agreement, electronically, verbally, or otherwise, the Company agrees to render services related to education by means of seminar, consulting, coaching, and/or business coaching (the “Program”).
The terms of this Agreement shall be binding for any further goods/services supplied by Company to Client.
Parties agree that the Program is in the nature of coaching and education.
The scope of services rendered by Company pursuant to this contract shall be solely limited to those contained therein and provided for on Company’s website as part of the Program.
Company reserves the right to substitute services equal to or comparable to the Program for Client if reasonably required by the prevailing circumstances.
FEES
Client agrees to pay fees to the Company according to the payment schedule set forth on Company’s website, or otherwise provided to Client, and the payment plan selected by Client (the “Fee”).
If Client fails to make payment in a timely manner in accordance with these Terms & Conditions or voluntarily decides to withdraw from our Programs, Products or Services at any time or for any reason whatsoever, Client still will remain fully responsible for the full cost of the Programs, Products and/or Services. Otherwise, access to the Programs, Products and/or Services will be restricted until the full payment is received.
CHARGEBACKS AND PAYMENT SECURITY
To the extent that Client provides Company with credit card(s) information for payment on Client’s account, Company shall be authorized to charge Client’s credit card(s) for any unpaid charges on the dates agreed.
If Client uses a multiple-payment plan to make payments to Company, Company shall be authorized to make all charges at the time they are due and not require separate authorization in order to do so. Client shall not make any chargebacks to Company’s account or cancel the credit card that is provided as security without Company’s prior written consent.
Client is responsible for any fees associated with recouping payment on chargebacks and any collection fees associated therewith. Client shall not change any of the credit card information provided to Company without notifying Company in advance.
Based on the explicit and clear Refund Policy stated in these Terms & Conditions, Company does not tolerate or accept any type of chargeback threat or actual chargeback from Client’s credit card company. In case of a chargeback, Company reserves the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on Client’s credit report score. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
NO RESALE OF SERVICES PERMITTED
Client agrees not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Program (including course materials), use of the Program, or access to the Program.
This agreement is not transferable or assignable without the Company’s prior written consent, where such consent may be withheld at the Company’s absolute discretion.
NO TRANSFER OF INTELLECTUAL PROPERTY
Company’s copyrighted and original materials shall be provided to the Client for his/her individual use only and with a single-user, non-transferable, revocable license.
Client agrees that he/she will not use any of the Company’s intellectual property, including without limitation the Company’s copyrighted and original materials, for Client’s business purposes.
Client shall not be authorized to share, copy, distribute, or otherwise disseminate any materials received from Company electronically or otherwise without the prior written consent of the Company.
All intellectual property, including Company’s copyrighted course materials, shall remain the sole property of the Company.
No license to sell or distribute Company’s materials is granted or implied by the enrollment or by the payment of any fees.
Please don’t be tacky. No downloading and ditching. Client shall not join for the sole purpose of downloading all membership content and then requesting a refund or cancellation. As with admission to a theme park, access and admission are granted as long as you are an active member. However, this does not give any client or member permission to download all content at any time. You can’t cancel your gym membership and then take all of their equipment home. You can’t cancel your broadband and then download the internet before you leave. You can’t cancel your energy provider and fill up a generator with all their energy. The same applies here.
Live workshops are not downloadable. The only content that may be downloaded to your personal machine are the workbooks, slides and audio from each masterclass. The videos from each masterclass are not to be downloaded to your personal machine. If we are notified that you are downloading the live workshops your access will be immediately revoked with no refunds given.
LIMITATION OF LIABILITY
By enrolling in the Program and using Company’s services, Client releases Company, its officers, employees, directors, affiliates and related entities from any and all damages that may result from the provision of the services to the Client.
The Program is an educational/coaching service only.
Client agrees that he/she accepts any and all risks, foreseeable or unforeseeable, arising from such services.
In any event, if Company is found to be liable, Company’s liability to Client or to any third party is limited to the lesser of:
The total fees Client paid to Company in the one month prior to the action giving rise to the liability;
All claims against Company must be lodged within 7 days of the date of the cause of action arising or otherwise the right of action is forfeited.
Client agrees that Company will not be held liable for any damages of any kind resulting or arising from the provision of the services including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services or enrollment in the Program.
Client agrees that he/she uses Company’s services at Client’s own risk.
REFUNDS
Upon execution of this Agreement, Client agrees to pay the Company the full amount of the Fee.
If Client cancels attendance at, or participation in, the Program for any reason whatsoever, Client will not be entitled to receive a refund outside of written exceptions given by Company.
If Company is unable to render a portion of the Program as agreed and no suitable rescheduling is able to be arranged, then a refund of that portion only of the Program will be made to Client.
Membership: By joining The Membership Support Community, you are signing up for a monthly/yearly recurring membership. The membership dues are non-refundable.
HOW TO CANCEL VIA EMAIL
You may cancel your membership in the monthly The Membership Support Community program anytime at least 7 business days before your next billing date to avoid being charged for that month. You will receive a confirmation email as a receipt of the cancellation request. Once the cancellation request has been processed, all access to the membership portal will be revoked and recurring billing cancelled immediately. Further, we will not refund payments after the fact due to your failure to notify us.
Requests to cancel sent through social media and/or other avenues will not be honoured.
Cancellation requests must be sent to kate@katelondon.com.au
TERMINATION
In the event that Client is in arrears of payment or otherwise in default of this Agreement, all payments due hereunder shall be immediately due and payable.
Company shall be allowed to immediately collect all sums due from Client and to terminate this Agreement without providing further services to Client.
In the event that Client is in arrears of payments to Company, Client shall not be permitted to use or receive any of Company’s services or to participate in any Program.
MEMBERSHIP COMMUNITY AND SERVICES GUIDELINES
Calls start and finish on time. The group format works best if everyone comes at the scheduled time. If you are invited to the group you must arrive on time. If you arrive after 10 minutes after the start time you will not be accepted onto the call.
Come to the call with a notepad and pen.
These are private calls, please use earphones and make sure you are in a private place where you can talk freely without interruption.
Remove outside distractions and turn off all cell phones and unrelated electronics.
Don’t talk over people who are sharing. If you wish to share please put up your hand and wait for the facilitator to invite you to speak.
Respect is an integral part of this group. Please respect others’ opinions, emotions, and experiences.
This is an open group. This means group participation is open to whoever attends. (As opposed to a closed group, where membership is set and does not change from session to session).
CONFIDENTIALITY
Members and Clients should not describe anything discussed in group with others outside of group. You may share with others your own contributions to the discussion, but not what others have shared, or any details about other members, including their names, appearance or any other related personal information.
I have been advised that Time To Thrive Pty Ltd, Kate London & the guest speakers/ facilitators will make every attempt to respect my privacy and boundaries. I understand that Time To Thrive Pty Ltd, Kate London & the guest speakers/ facilitators cannot guarantee strict confidentiality.
I understand that Time To Thrive Pty Ltd, Kate London & the guest speakers/ facilitators will use a third-party video conferencing solution to facilitate the virtual support group calls. Although these calls may be encrypted for protection from malicious eavesdropping, Time To Thrive Pty Ltd, Kate London & the guest speakers/ facilitators cannot guarantee this. By participating in the call, each member has reviewed and accepted the security of the facilitating platform.
Members are forbidden from recording group sessions in any way. Personal confidential notes are ok.
Facilitators are not permitted to share personal contact information
The group leader cannot reveal information about me without my written permission except where disclosure is required by law:
To the extent that Client interacts with Company staff and/or other Company clients, Client agrees to behave, at all times, courteously and respectfully.
Client agrees to abide by any rules and/or regulations presented by Company.
The failure to abide by rules and regulations shall be a material breach of this Agreement and therefore sufficient cause for immediate termination of this Agreement by Company.
In the event of such termination, Client shall not be entitled to refund of any amounts paid and shall remain responsible for all outstanding amounts of the Fee.
DISCLAIMER AND AGREEMENT
Time 2 Thrive and all related parties/individuals, including officers, directors, facilitators and mediators are released from any form of liability that may arise as a consequence of you joining and/or participating in this group.
With any online service, there is some level of risk when communicating information over the Internet and the user assumes any responsibility for any information that they may enter during their chat sessions. You agree to assume the risk of accessing and using this service.
By agreeing to use this support group and the specific interface in which is operated you further agree to the terms of the Time 2 Thrive website, which terms are available for review at www.katelondon.com.au
This group and the conversations within are voluntary and are not a substitute for psychological assessment, diagnosis, treatment and counselling services. If you believe you are experiencing an emergency, contact your local helpline or healthcare provider.
Time 2 Thrive is not responsible for private messages that are pursued outside of the moderated spaces; the user is responsible for blocking or discontinuing communication with any parties who they may partake in private, unmoderated conversations with outside of the scope of Time 2 Thrive that they no longer wish to communicate with. Further, you are responsible for the information that you choose to share within this setting. We request that you do not share any information which is not about yourself or which identifies another party who has not accepted these terms and consent to the release of information related to them.
MEMBERSHIP CONDUCT
Seek to understand
Please be kind to all members and share feedback from a thoughtful place. This is intended to be a safe environment where you give your fellow group members the benefit of the doubt when their comments don’t sit well with you and refrain from responding in a defensive way that may derail constructive conversation. Seek to understand, to find the meaning behind people’s actions, and the opportunity for deeper awareness and healing. We are a large community with various perspectives, backgrounds, experiences and wounds (some unhealed) so it is important to be mindful of this while communicating. The common denominator is that we are all here for growth and personal empowerment, but that empowerment should not come at the cost of another person within the larger community.
POSTING
Be a responsible reader. Make sure you are responding to the question that’s being asked, if you so choose, as there is no obligation to respond, or ask for clarity if you are unsure of the intent behind another participant’s question. Read some of the comments that were made before yours, so you know whether you are reinforcing an existing sentiment or adding new knowledge to the thread. Do not give advice unless requested by poster and withhold from telling others what to do (“Leave” “Run”). Instead, we encourage participants to ask questions, share resources and their own experiences that allow you to gain a deeper understanding of yourself and others.
Stay on topic. The projects on this website have been created for a specific purpose. Please stay within the boundaries of the subject matter.
DISAGREEMENTS
Be constructive. It’s okay to disagree with other forum participants, but we do not condone shaming others for their views or choices and encourage respectful dialogue that involves embracing complexity and nuance instead of black and white thinking. It is important to keep the discussion focused on the issues rather than letting it deteriorate into personally directed statements, insults, attacks or judgment. Conduct conversations from a place of compassion and curiosity.
Avoid making generalizations about or stereotyping others. Turn off caps lock when writing responses, as this can be misinterpreted as shouting and seen as offensive.
If your personal beliefs or your past experiences limit your ability to contribute constructively to the conversation, please refrain from commenting on the specific thread and do not engage in ego-based conflicts. If someone’s comment doesn’t resonate, or a conversational thread is no longer serving you, gain value from the posts that offer help and support, and ignore the ones that don’t.
PRIVACY
Please respect the privacy of all members in the group. Do not copy, paste or share any content from the group, outside of it, in any way shape or form. Do not post personal information about another forum participant, this includes identifying any individual by their real name if they have not already done so or providing personal contact information. Do not disclose any personal, sensitive, clinical or confidential information, about yourself or another person, for whom has not authorized you to do so.
OTHER
Respect our moderators. It’s their job is to keep the forum safe and constructive so that everybody gets to have their fair say. It is not always an easy job.
Do not share Time 2 Thrive events or webinar links on public forums. If you require a link, please contact kate@katelondon.com.au, sign up for our newsletters or refer to the webinar and event pages on our website.
UNACCEPTABLE BEHAVIOR
- Intolerance or hate speech around a person’s race, culture, appearance, gender, sexual preference, religion, age or attachment style.
- Disrespecting, shaming or use of derogatory and foul language.
- Bullying, harassment or threats.
- Sexual harassment.
- Rudeness, insulting others, personal attacks, threats or inflammatory posts.
- Unsolicited private messages to other members (unless you have agreed in the public forum to take the conversation offline).
- Posting disturbing comments, language, material or photos.
- Promoting or discussing illegal activities.
- Defaming or slandering the Time 2 Thrive organization, employees or members.
- Advertising, soliciting, spamming or commercial self-promotion.
- Abuse of refund policy – one refund allowed per customer.
Failure to adhere to these terms and conditions may result in a warning or depending on the offence, an immediate removal or ban from Time 2 Thrive Pty Ltd so that this group continues to be safe, supportive, and inclusive for all. You will not be entitled to any refunds of any programs with Time 2 Thrive Pty Ltd in the event of such a ban.
If you see anyone violating our community guidelines, please alert our moderators through private message. All private messages will remain confidential. The moderation team will take a look at the reported issue and determine next steps based on our internal processes and the severity of the violation
PRIVATE COACHING CANCELLATION POLICY
Company has a 24-hour cancellation policy for coaching sessions. If the session is cancelled less than 24 hours before the coaching session, the session will be forfeited.
Company has a 48-hour cancellation policy for Private Intensives and Full VIP Days. If Private Intensive or Full VIP Day is cancelled less than 48 hours before it takes place, it will be forfeited.
Coaching packages expire within 90 days of purchase. If Client does not schedule and complete all sessions within 90 days then all fees paid are forfeited.
Upon purchase of the Becoming Whole Again Emersion Package, Client has a cooling off period of 14 days within which the Client can request a full refund if unsatisfied with the program.
CHANGES
We may modify these Terms at any time by posting changes on the Sites; however, (i) these changes will only become effective and binding with respect to you after we provide notice on the Sites that these Terms have changed and you first use any of the Services following the date of such posting, (ii) the changes will only apply with respect to your use of the Services after such changes become effective, and (iii) any change in payment obligations will only apply to your subsequent purchases on, or usage of, the Services. If at any time you find these Terms unacceptable and do not agree with them, you thereafter will have no right to use or access the Services.
LINKS
The Services may contain links to websites that we do not operate. We are not responsible for the content of any such websites, and you should direct any concerns regarding such websites to their respective site administrators or webmasters.
DISPUTES
In the event that a dispute arises between the Parties then the Parties agree and accept that they will negotiate in good faith to settle such dispute. If, after a reasonable period of negotiation, the dispute is not settled then either party may commence further action in the venue stated below.
In the event of a dispute between the Parties, the parties agree that they neither will engage in any conduct or communications, public or private, designed to disparage the other.
INDEMNIFICATION
Client shall defend, indemnify, and hold harmless Company, Company’s shareholders, trustees, affiliates, employees, subcontractors and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorney’s fees, and disbursements – which any of them may incur or become obligated to pay arising out of or resulting from the offering for sale, the sale, and/or use of the service(s), excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or sole negligence or willful misconduct by Company, or any of its shareholders, trustees, affiliates, employees, subcontractors and successors.
Client shall defend Company in any legal actions or the like arising from or related to this Agreement where such action brought by a third party for or on behalf of Client.
Client recognizes and agrees that all of the Company’s shareholders, trustees, affiliates, employees, subcontractors and successors shall not be held personally, individually or collectively, responsible or liable for any actions or representations of the Company.
CONTROLLING AGREEMENT
In the event of any conflict between the provisions contained in this Agreement and any materials used by Company, Company’s representatives, or employees, the provisions of this Agreement shall prevail.
ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior and contemporaneous agreements, negotiations and understandings, oral or written.
This Agreement may be modified only by an instrument in writing duly executed by both parties.
OTHER TERMS
Upon execution by purchasing, clicking “I agree” or emailing a statement of agreement, or signing below, or on the reverse of this document, the Parties agree that any individual, associate, and/or assign shall be bound by the terms of THIS AGREEMENT.
A facsimile, electronic, or e-mailed executed copy or acceptance of this Agreement upon purchasing, with a written or electronic signature or statement, shall constitute a legal and binding instrument with the same effect as an originally signed copy.